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All our products are custom produced to the specifications provided by the client. For this reason, we are unable to allow refunds or returns on any orders that have entered the manufacturing process.
If you have concerns about your order, contact our sales department via email at sales@qualitycustomboxes.com for assistance and resolution, using the following guidelines.
| If your order is | Contact Us |
|---|---|
| Damaged during shipping | Immediately upon receipt. For shipments received by LTL freight, do NOT sign for shipping acceptance prior to reaching out to us. Take clear photos of the delivery and the damages including the outer packaging. |
| Not received when expected | Allow 5 business days after the end of the Estimated Delivery Date and check tracking link(s) you may have received for details on shipping status. |
| Concerns with quality, quantity received, or other issues | Immediately upon identifying the issue, but no later than 14 calendar days (2 weeks) of receiving the order. Clear photos of the issues will assist in quicker resolution. |
Refund, credit, or replacement of any product will be at our sole discretion.
Any refund, replacement, or credit shall constitute our entire, sole, and exclusive liability, and your sole and exclusive remedy, with respect to that order.
If a return is requested, our sales team will provide an address for you to return the item/order. You will be responsible for packaging, arranging, and paying the shipping costs for the return.
| Order Stage | Cancellation | Refund |
|---|---|---|
| Immediately after checkout until proof is sent to you for review | Cancel by email request to (with order no.) sales@qualitycusotmboxes.com. | Full |
| After proof is sent and you’ve approved it. | Cancel by email request (with order no.) to sales@qualitycusotmboxes.com. | After the approval of the proof, you have only 4 hours to cancel your order. A cancellation fee which is 5% of the total order cost will be charged if the order is canceled after processing. Order cancellation is to be informed within 12 to 24 hours. |
| After proof approval and before shipment label is created | Cancel by email request (with order no.) to sales@qualitycusotmboxes.com. | Refund only for any prepaid, unused shipping. |
| Shipping label created or order shipped | None | None |
For any query about our refund and order cancellation policy or shipping policy, you can reach us via calling us at +1 312 465 1191 or mail us at sales@qualitycustomboxes.com in this respect.
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